FAQ
Reseller Information
How do I sign up to be a reseller?
We have a strict registration policy. All customers must register on our website before making any purchases. To register, scroll to the bottom of our homepage and fill out the form. Once completed, please send a WhatsApp message to Customer Care at 060 402 9542, stating that you have filled out the form.
Is your business open to the general public?
We are a wholesale company selling solely to resellers, not the general public. Our site is password protected to ensure reseller pricing security.
Orders & Shipping
How long does order processing take?
Orders are typically processed within 2 business days. You will receive an email once your order has been packed, along with the necessary shipping details.
How much do you charge for handling and delivery?
We charge a small handling fee of R2 per order. Once your order is packed and we have provided the box dimensions, you will need to book your own courier. Most of our resellers use PUDO and book door to locker
For customers in Durban, we offer courier services at R150 per box and R75 per extra box thereafter. Durban deliveries are done every 30-40 days depending if you need your items quick we suggest using PUDO or an alternative courier service.
Why has the reserved carts been disabled?
Unfortunately, we had to disable this functionality due to cart and site issues. We are actively working on a solution and hope to reintroduce this feature soon.
Can I collect my order in person?
Yes! You are welcome to collect your order in person as soon as you have been notified that it is ready for collection.
When should I book a courier for my order?
Only book your courier after you receive the "Your order is packed" email. Email your waybill to landolinecouriers@gmail.com
Couriers must collect directly from us at:
π 15 Stafford Street, Harding, KZN
All details, including box dimensions, will be provided in the email. Please ensure that you book your courier according to the correct box dimensions, as we are not liable for any extra charges due to incorrect dimensions supplied by you.
What happens if my order is damaged during courier transit?
If any damages or breakages occur while your order is in transit, you will need to claim directly from the courier for compensation. We are not responsible for damages once the order has left our premises.
Payments & Returns
How do I make payments?
Payments must be made via our website using the YOCO Payment Portal (Pay via Google pay, A Credit or Debit card, Or Instant EFT) We are also working on integrating PayFast for additional payment options in the future. No orders will be secured without payment
Do you offer further discounts?
Our prices are already set at wholesale rates. We do run a sale from time to time.
However, if you are placing a very large order, feel free to reach out, and we can discuss potential discounts.
What is your returns policy?
We take pride in the quality of our products. Returns or exchanges are only accepted for defective or damaged items.
To request a return, please email landolinequeries@gmail.com with:
Clear images of the defective or damaged product
An image of your packing slip
Once your return request is approved, we will provide further instructions.
Still need help?
Weβre happy to announce that Landoline now has a dedicated customer support line to assist you with any queries or concerns.
For any assistance, feel free to contact us at: π +27 60 402 9542
Business hours:
Mon to fri - 8:00am to 4:00pm
Sat - 8:00am - 1:00pm
Sun & public holidays - closed
We will try to assist after business as soon as possible
Our team is ready and happy to help with anything you need!